Terms of Service

These Terms of Service (ToS) apply to all contracts between [COMPANY NAME] GmbH (hereinafter "Provider") and the Customer regarding the use of the software-as-a-service solution "moret" (hereinafter "Service").

Deviating terms of the Customer are not recognized unless the Provider expressly agrees to their validity in writing.

The Provider makes the web-based application "moret" available to the Customer for use via the Internet. moret is a MongoDB development environment for teams.

The scope of functions depends on the selected plan (Community, Pro, or Enterprise) according to the current service description on the website.

The Provider is entitled to further develop and adapt the Service, provided the essential functions are maintained.

The presentation of the Service on the website does not constitute a binding offer. The Customer submits a binding offer by completing the order process.

The contract is concluded when the Provider accepts the offer by activating access or sending a confirmation email.

The Customer is obliged to provide truthful and complete information during registration and to keep it up to date.

The Provider provides the Service with an availability of 99.5% on an annual average. Excluded are scheduled maintenance and circumstances beyond the Provider's control.

Maintenance work is carried out outside normal business hours where possible and announced in advance.

The Provider performs regular backups but does not guarantee complete data recovery.

The Provider grants the Customer a simple, non-transferable right to use the Service for the duration of the contract.

The Customer may only use the Service for their own business purposes. Transfer of access data to third parties is only permitted within the scope of the booked plan (team members).

The Customer may not decompile, disassemble, or otherwise attempt to derive the source code of the Service.

The Customer is responsible for keeping their access data confidential and is liable for all activities that occur under their account.

The Customer agrees not to use the Service for illegal purposes and not to store content that violates applicable law.

In case of suspected misuse or unauthorized access, the Customer is obliged to inform the Provider immediately.

Fees are based on the selected plan. Current prices are available on the website.

Billing occurs monthly or annually in advance depending on the plan choice. The Provider grants a discount for annual payment.

Payments are due within 14 days of invoicing. In case of payment default, the Provider is entitled to block access to the Service.

The Provider may grant the Customer a free trial period of 14 days.

After the trial period expires, access is automatically blocked unless the Customer switches to a paid plan.

There is no entitlement to a trial period. The Provider may change or discontinue the offer at any time.

The contract is concluded for the selected term (monthly or annually) and is automatically renewed for the same period unless terminated in time.

Termination is possible at any time at the end of the respective term. The notice period is 14 days for monthly billing and 30 days for annual billing.

The right to extraordinary termination for good cause remains unaffected.

The Provider processes personal data in accordance with the Privacy Policy and applicable data protection laws.

If the Customer processes personal data of third parties in the Service, a Data Processing Agreement (DPA) will be concluded.

The Provider takes appropriate technical and organizational measures to protect data.

The Provider is fully liable for intent and gross negligence as well as for damages resulting from injury to life, body, or health.

In case of slight negligence, the Provider is only liable for breach of essential contractual obligations, limited to foreseeable, contract-typical damage.

Liability for data loss is limited to the typical recovery effort that would have arisen with regular data backup.

The Provider is entitled to change these Terms with reasonable notice.

Changes will be communicated to the Customer by email. If the Customer does not object within 30 days, the changes are deemed approved.

In case of significant changes to the Customer's disadvantage, the Customer has a special right of termination.

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.

The place of jurisdiction for all disputes is, to the extent legally permissible, the Provider's place of business.

Should individual provisions of these Terms be invalid, the validity of the remaining provisions remains unaffected.